FAQs

Yes. Tech-Optics assumes all warranties for printers operating with our cartridges. All required parts are included as part of our service commitment.

No. There are no extra fees or hidden charges beyond the agreed-upon program structure.

Tech-Optics requires only a small storage area within the hospital for cartridges and parts. No dedicated workspace is needed.

Yes. The technician installs all toner and performs preventative maintenance during each visit to ensure optimal device performance.

Tech-Optics manages the entire process. We collect all empty cartridges and handle return shipping.

There is no catch. The program’s value is made possible through group purchasing, which aggregates total spend across participating hospitals to deliver substantial savings.

Most hospitals begin by reviewing projected savings. Here’s the typical onboarding process:

- The hospital provides a usage report.

- Tech-Optics prepares a custom cost-savings analysis based on historical usage.

- Upon approval, we prepare a Master Service Agreement (MSA) for signature.

- Tech-Optics conducts interviews and hires a full-time on-site technician (FTE).

- The hospital may meet the candidate before final hiring. If not approved, we continue the search until the right fit is found.