About Us
Founded in 1994, Tech-Optics is a leading North American manufacture and marketer of premium re-manufactured, ink and toner cartridges, printer repair products and services for medical, hospitality, institutional and Fortune 1000 markets. Customers include national office supply retailers, hospitals, and businesses. Tech-Optics provides the highest quality domestically remanufactured products, equipment and programs backed by the industries best-trained sales and service force, which is more than 200 members strong and rapidly expanding their footprint.
Tech-Optics customer service group operates directly in a number of major populated states and cities and through a leading national third party printer repair services company.
Tech-Optics is headquartered in Miami, Florida, and has additional manufacturing distribution and sales service locations strategically located throughout the US. It is now the largest re-manufacturer of toner cartridges in the Southeastern US. Tech-Optics' two production facilities, located in Miami and Sault Ste. Marie, MI, have a combined capacity of 140,000 laser toner cartridges a month.
Tech-Optics Locations
Consistent Sales and Profitability Growth
Tech-Optics unique dedicated customer service program has been the differentiating offering behind the significant year-over-year dramatic growth. Since 1994, Tech-Optics has averaged a 20% annual increase in sales revenue. Once Tech-Optics gains a customer, it develops a long term partnership backed by peerless customer service with over a 95% customer retention metric.
Case Studies
King County, Washington
Since 1991, King County has successfully used remanufactured toner cartridges in all departments. In 2001, King County purchased 4,765 remanufactured toner cartridges at a cost of approximately $155,500. Since the cost of these cartridges is approximately one half that of new cartridges, these purchases saved the county $300,000 in that year alone.
Jenkins Athens Insurance, Sacramento, California
In 2002, Jenkins Athens Insurance purchased 156 remanufactured toner cartridges and saved approximately $3,500, spending 17% less compared to the cost of the same new cartridges.
Oakland Unified School District, Oakland, California
In 2002, the Oakland Unified School District purchased 178 remanufactured cartridges and saved over $2,700, approximately 33% off the price they were paying for new cartridges.
University of California, Berkeley
For the last five years, one computer lab department has successfully used over 1,000 remanufactured toner cartridges. They have been pleased with their vendor's products as well as their customer service.